Privacy Policy
Airmove Australia Pty Ltd is committed to providing quality services to you and this policy
outlines our ongoing obligations to you in respect of how we manage your Personal
Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,
secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of
the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect includes names, addresses, email addresses, phone and
facsimile numbers.
This Personal Information is obtained in many ways, including correspondence, by telephone
and facsimile, by email, via our app and website www.airmove.com.au, from your website, from
media and publications, from other publicly available sources, from cookies and from third
parties. We don't guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your Personal Information
for secondary purposes closely related to the primary purpose, in circumstances where you
would reasonably expect such use or disclosure. You may unsubscribe from our
mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain
to you why we are collecting the information and how we plan to use it.
Location Data:
Our app
collects location data to enable features such as real-time tracking and delivery updates, even when the app is closed or not
in use (background location access).
We do not share
this data with third parties except as required for providing our core
functionality (e.g., mapping, routing services).
Use can revoke
location permissions at any time through your device settings.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent, or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from
you. However, in some circumstances, we may be provided with information by third parties. In
such a case we will take reasonable steps to ensure that you are made aware of the
information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained,
we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files, which will be kept
by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Airmove Australia Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Account Deletion
Users have the right to request deletion of their account and associated personal information at any time. If you choose to delete your account through our app or by contacting us, we will initiate the process to permanently remove your account and personal information from our systems, subject to any legal or regulatory obligations that require us to retain certain data. When an account deletion request is received: • Your account will be deactivated and scheduled for deletion. • Personal information associated with your account will be permanently deleted or anonymized where possible. • Certain information may be retained for a limited period where required by law, regulatory compliance, fraud prevention, dispute resolution, or enforcement of our agreements. If you wish to request deletion of your account and personal information, you may do so by: • Using the Delete Account option available within the app settings, or • Contacting us at admin@airmove.com.au with your account details and deletion request. Once your request is verified, we will process the deletion within a reasonable timeframe.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Airmove Australia Pty Ltd
admin@airmove.com.au